Privacy policy

This English translation is provided for information purposes only. In the event of any discrepancy, the French version shall prevail.

Last updated: 25 October 2026

This policy explains how NutriZoé collects and uses your personal data when you visit vitaminec.com, place an order or contact us, and what your rights are.

1. Data controller

NutriZoé, SASU (simplified joint-stock company) with share capital of €5,000, registered with the Nice Trade and Companies Register under number 822 985 107, with its registered office at 51, rue Anatole de Monzie, 06300 Nice, France.
Email: hello@vitaminec.com · Phone: +33 1 82 28 00 28

2. Data we collect

  • Identity and contact details: last name, first name, postal address, email, phone number.
  • Orders: products purchased, amounts, shipping and billing addresses, shipping method, order and return history.
  • Payment: payments are processed directly by our secure payment providers; we do not store your card numbers. If you pay by cheque, we keep the information needed to cash it.
  • Customer account: login details, if you create an account.
  • Communications with us: messages sent by email, form, chat or phone.
  • Customer reviews: the rating and comment you choose to publish.
  • Browsing: IP address, device and browser type, pages viewed, data from cookies (see article 7).

3. Why we use your data and on what legal basis

  • Processing and delivering your orders, handling returns, refunds and customer service: performance of the contract.
  • Keeping our accounts and issuing invoices: legal obligation.
  • Managing your customer account: performance of the contract.
  • Sending you our offers by email: your consent; if you are already a customer, our legitimate interest in offering you products similar to those you have purchased. You can unsubscribe at any time using the link included in every message.
  • Collecting and publishing customer reviews: our legitimate interest in sharing our customers' opinions.
  • Measuring site traffic and showing you relevant advertising (including on Facebook and Instagram): your consent, collected through the cookie banner.
  • Preventing fraud and securing the site: our legitimate interest.

4. Recipients

Your data is intended for NutriZoé. Where relevant, it is shared with our service providers, who act on our instructions:

  • store hosting and order management (Shopify);
  • payment (Shopify Payments, PayPal);
  • delivery and shipment preparation (La Poste, Colissimo, Chronopost, and our shipping tools);
  • sending emails (Klaviyo);
  • collecting customer reviews (Société des Avis Garantis);
  • chat and customer service (Shopify Inbox);
  • traffic measurement (Google), only with your consent;
  • advertising (Google, Meta for Facebook and Instagram, TikTok), only with your consent;
  • affiliate programme (UpPromote), if you use an affiliate link.

We do not sell your personal data. It may be disclosed to the authorities where required by law.

5. Transfers outside the European Union

Some service providers may process your data outside the European Union, in particular in Canada and the United States. These transfers are covered by an adequacy decision of the European Commission (including the EU–US Data Privacy Framework for certified companies) or by the European Commission's standard contractual clauses.

6. Retention periods

  • Customer data: for the duration of the business relationship, then 3 years from your last purchase or last contact for sending you our offers.
  • Prospects (newsletter subscribers who have not purchased): 3 years from your last contact with us.
  • Invoices and accounting records: 10 years, in accordance with the French Commercial Code.
  • Customer account: until you ask us to delete it, or after 3 years of inactivity.
  • Cookies: 13 months maximum; your choice on the cookie banner is kept for 6 months.

7. Cookies

Cookies that are strictly necessary for the site to work (cart, payment, security) are set without consent. Other cookies (traffic measurement, advertising) are only set with your agreement, which you can give, refuse or withdraw at any time through the cookie management banner or your browser settings. Refusing these cookies does not prevent you from browsing the site or placing an order.

8. Your rights

You have the right to access, rectify, erase, restrict, object to and port your data, the right to withdraw your consent at any time and the right to give instructions regarding your data after your death. You may object to direct marketing at any time.

To exercise these rights, email us at hello@vitaminec.com or write to NutriZoé, 51, rue Anatole de Monzie, 06300 Nice, France. We reply within one month. If we have reasonable doubts about your identity, we may ask you for proof.

If you believe your rights have not been respected, you may lodge a complaint with the French data protection authority (Commission nationale de l'informatique et des libertés, CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr, or with the supervisory authority of your country of residence.

9. Minors

The site is intended for adults. We do not knowingly collect data about minors. If you are the parent or guardian of a minor who has given us their data, please contact us to have it deleted.

10. Security

We take appropriate technical and organisational measures to protect your data (secure connection, access limited to authorised persons, service providers offering sufficient guarantees).

11. Changes to this policy

We may change this policy to reflect changes in our practices or in the regulations. The date of the last update is shown at the top of the page.